News & Resources

Home Helpers® franchise in San Mateo, CA rewards caregivers for completing home health benchmarks

WEST PALM BEACH, Fla. and SAN MATEO, Cal. – The first franchisee with one of the nation’s largest home care providers has launched a new program aimed at maintaining exceptional care standards for clients and recognizing caregivers’ talents. 

Home Helpers Home Care® of San Mateo has deployed the Care Heroes mobile performance incentive platform, which awards Care Coins for completing home health care benchmarks proven to keep clients healthy and happy at home. Care Coins can then be traded for valuable rewards, such as gas, grocery, and entertainment gift cards. 

Founded in 1997, Home Helpers recently celebrated 25 years in business, having provided more than 100 million hours of care to date. 

“As the US population ages, demand for home-based assistance will only grow at the same time the healthcare industry faces a potential shortage of caregivers,” Home Helpers franchisee owner Peggy Milne says. “We believe the innovative Care Heroes platform will be an invaluable method of attracting and keeping the very best caregivers. By rewarding the successful completion of tasks and reaching care benchmarks, Home Helpers will ensure that our clients continue to receive the highest quality level of care.”

“Time and time again, our partners tell us that Care Heroes helps reduce employee turnover rates and missed shifts while driving improved outcomes,” Care Heroes CEO & Founder Chiara Bell notes. “We are pleased to welcome our first Home Helpers franchise to the Care Heroes family and look forward to rewarding more caregivers for their important work.”  

About Care Heroes 

Care Heroes delivers an innovative software solution that better connects all key stakeholders in a patient’s care with a particular emphasis on acknowledging and incentivizing home-based caregivers who often have the most accurate, day-to-day information and influence on a patient’s condition. Leading healthcare providers and health plans use Care Heroes to empower their care management teams to more proactively monitor and address the needs of patients who need assistance, which ultimately helps eliminate gaps in care, reduce costly complications, and improve care team member satisfaction.

CONTACT

(877) 763-3343 

www.joincareheroes.com 

About Home Helpers® Home Care
Since 1997, Home Helpers^® Home Care has provided exceptional in-home care to seniors and others. With independently owned and operated offices in more than 1,000 communities across the United States, we are committed to supporting the dignity and independence of the families we serve. Learn more at HomeHelpersHomeCare.com. For franchising information, visit HomeHelpersFranchise.com.

FOR IMMEDIATE RELEASE

Arosa announces expansion of Care Heroes partnership to include locations across nine states

WEST PALM BEACH, Fla. – Reflecting its commitment to supporting the care professionals it employs, the nation’s largest private home care service provider has announced plans to greatly expand the innovative incentivization program currently offered to its caregivers at four sites.

The partnership between Arosa and Care Heroes launched a year ago. The response was so overwhelmingly positive that Arosa has elected to expand availability of the Care Heroes program system-wide, to include a total of 31 sites across nine states. The expansion will begin on March 13, as part of an internal initiative, Caregiver Appreciation Month.

The Care Heroes web and mobile platform allows caregivers to track their activities and rewards Care Coins^TM for successfully meeting benchmarks or as a reward for exceptional actions in support of Arosa’s clients. Caregivers can then use the Care Coins to acquire gift cards for groceries, entertainment, gas, and more.

Arosa CEO Ari Medoff touted the success of the program to date, noting that it aligns with a people-centric mission and that caregivers greatly appreciate the Care Heroes incentives – a fact that Medoff says is reflected in Arosa’s reduced staff turnover numbers.

“At Arosa, we keep care professionals top-of-mind and want to show our gratitude for their excellent work. When someone joins the Arosa team, our goal is to ensure they enjoy a long-lasting and satisfying career with us,” Medoff notes. “In addition to offering pay, benefits, and additional training that go beyond the industry average, and our CElebrating CAregivers (CECA) Awards, Care Heroes is a vital part of our employee attraction and retention efforts.”

“Arosa understands the importance of thanking and rewarding the teams that are charged with providing responsive, industry-leading care,” Care Heroes CEO Chiara Bell adds. “The incentives offered by Care Heroes make for happier and more committed care professionals, and that results in better care and healthier patient outcomes.”

About Care Heroes 

Care Heroes delivers an innovative software solution that better connects all key stakeholders in a patient’s care with a particular emphasis on acknowledging and incentivizing home-based caregivers who often have the most accurate, day-to-day information and influence on a patient’s condition. Leading healthcare providers and health plans use Care Heroes to empower their care management teams to more proactively monitor and address the needs of patients who need assistance, which ultimately helps eliminate gaps in care, reduce costly complications, and improve care team member satisfaction.

CONTACT: Chiara Bell
(877) 763-3343 
www.joincareheroes.com 

About Arosa

Arosa is the premier provider of integrated care management and caregiving services. Our compassionate care professionals are supported and celebrated as they care for our clients and provide peace of mind for the whole family. Our social enterprise continues to grow nationally because we know that in each community clients and caregivers will benefit from a better experience. We are proud to count social impact firms Bain Capital Double Impact and HCAP as partners on our journey. They share our commitment to improving job quality for all Arosa Teammates and building better models of care for all Arosa Clients.

March 1, 2023    RICHARDSON, TX and WEST PALM BEACH, FL – One of the largest family-owned and operated home care providers in the Southwest, Outreach Health, announced today that it has launched a first-of-its-kind, system-wide caregiver incentivization program using Care Heroes solutions to help ensure clients continue to receive top quality care and to reward caregivers for their essential work.

The Richardson, Texas-based home health provider services clients throughout Texas and Arizona and relies on high employee engagement and satisfaction levels to help reach its population health goals. The Care Heroes web and mobile platform supports these goals by tracking caregiver activities and rewarding Care Coins™ for successfully meeting care benchmarks. Caregivers can then redeem Care Coins for gift cards to pay for gas, groceries, entertainment, and more. 

“Outreach Health caregivers are an essential part of a client’s wellbeing, and with the help of Care Heroes, we can recognize and reward the hard work our caregivers do on a daily bases to keep clients happy and healthy at home,” said John David Ball, CEO of Outreach Health. “Our mission is to offer innovative care solutions that lead to improved health and avoid unnecessary hospitalization. This requires a very high level of engagement and attention to detail from our care teams, who must closely track clients and effectively communicate any health conditions. We know Care Heroes will help us meet our benchmarks in ways that result in healthier, more satisfied clients.”

Since its founding in 1975, Outreach Health prides itself on helping its clients thrive at home.

According to Care Heroes CEO Chiara Bell, caregiver incentivization is key to helping clients stay healthy. “Home health providers throughout the U.S. have seen meaningful improvements in caregiver performance and employee satisfaction once Care Heroes is deployed,” said Bell. “We look forward to similar success with Outreach Health by recognizing caregivers for delivering exceptional care in the home.”

About Care Heroes 

Care Heroes delivers an innovative software solution that better connects all key stakeholders in a patient’s care with a particular emphasis on acknowledging and incentivizing home-based caregivers who often have the most accurate, day-to-day information and influence on a patient’s condition. Leading healthcare providers and health plans use Care Heroes to empower their care management teams to more proactively monitor and address the needs of patients who need assistance, which ultimately helps eliminate gaps in care, reduce costly complications, and improve care team member satisfaction.

About Outreach Health      

Since 1975, Outreach Health has provided the highest quality person-centered home care. We pride ourselves in providing care solutions that focus on healthier and happier outcomes for those we serve and are passionate about advancing value-based care for the home and community-based population.

CONTACT: Chiara Bell
(877) 763-3343 
www.joincareheroes.com

Partnership marks the first Care Heroes deployment at a Medicare-covered home health services company

WEST PALM BEACH, Fla. – A partnership between a first-of-its kind home health incentive program and a multi-state home health provider has spurred meaningful improvements in key patient care benchmarks while strengthening efficiency and employee satisfaction.

Since partnering with Care HeroesTM in 2022, VitalCaring Group has seen improved documentation time, quality benchmarks and productivity measures. The response has been so positive that VitalCaring has already expanded the program to include other additional incentives for 2023. The Care Heroes platform allows home care employees to earn rewards, called Care CoinsTM, for meeting specific benchmarks defined by the provider. Care Coins can then be used to acquire gift cards for gas, groceries, entertainment, and more. The partnership with VitalCaring marks the first time Care Heroes has been deployed in a Medicare-covered skilled home health services company.

The VitalCaring Group is a Texas-based home health services company representing more than 70 locations across five Southern states. CEO April Anthony says the company’s dedication to innovation and high performance is one reason why VitalCaring is fast becoming the provider of choice for patients, and the employer of choice for caregivers.

“Care Heroes is a nice complement to our broader employee engagement program. Our clinicians and caregivers earn Care Coins by completing their documentation in the patient’s home, synchronizing their completed visits the same day and achieving their individual weekly productivity goals. It’s a great way to reward our employees for the behaviors we know will make their jobs easier and their work experience more satisfying,” Anthony notes. “It’s a win for us, our employees and our patients.”

“Patients are the ultimate Care Heroes beneficiaries, because we support and encourage care teams to deliver the best possible home care,” adds Care Heroes CEO Chiara Bell. “And, by working with industry-leading partners such as VitalCaring, Care Heroes will help enable improved patient outcomes while recognizing home health care teams for a job well done.”

About Care Heroes
Care Heroes delivers an innovative software solution that better connects all key stakeholders in a patient’s care with a particular emphasis on acknowledging and incentivizing home-based caregivers who often have the most accurate, day-to-day information and influence on a patient’s condition. Leading healthcare providers and health plans use Care Heroes to empower their care management teams to more proactively monitor and address the needs of patients who need assistance, which ultimately helps eliminate gaps in care, reduce costly complications, and improve care team member satisfaction.

CONTACT: Chiara Bell
(877) 763-3343
www.joincareheroes.com

About VitalCaring
VitalCaring delivers compassionate, high quality home-based healthcare to patients in the comfort of their own home. By bringing together like-minded people who are called to care and supported by a positive organizational culture, our care teams are best positioned to deliver an exceptional patient experience at every encounter. VitalCaring is a national leader in the home health care and hospice industry. We’re serving patients throughout the Southern United States, including Texas, Oklahoma, Louisiana, Mississippi, Alabama and Florida. From our base in the Southeast, we’re expanding to serve even more communities nationwide.

CONTACT: Nancy Lecroy
(817) 939-6394
Nancy.lecroy@vitalcaring.com

Care Heroes Engages and Rewards Caregivers, Improves Retention and Recruitment, and Generates Better Patient Outcomes

Schaumburg IL – June 16, 2022 – Complia Health, a leading home health and hospice technology provider, and Care Heroes, the first web and mobile platform to help caregivers track activities and earn incentives, announced today their partnership to drive better patient outcomes through caregiver incentives. This offering is the latest in a series of advancements that underscore CompliaHealth’s commitment to delivering a world class consumer and caregiver experience that promotes proactive, predictive health management.

“Caregiver recruitment and retention is the number one issue facing agencies today. At Complia Health we know that the first step in providing great care is being able to attract and retain great caregivers,” explained CEO Rich Berner. “By incenting and rewarding great patient care, Care Heroes helps our clients proactively drive the best possible care outcomes, by delivering better experiences for their caregivers and the patients they serve,” he added.

As part of the partnership, Complia Health has integrated the Care Heroes recognition platform to align with agencies’ key operational metrics. The mobile app influences targeted behaviors by offering incentives called “Care Coins,” which can be redeemed for gift cards. Complia Health has integrated these metrics into the Care Heroes app to validate achieved benchmarks.

Agencies using the Care Heroes app have reported a:

81% average increase in caregiver adoption rate in the first week of deployment;
32% average increase in weekly caregiver hours;
13% average decrease in caregiver turnover; and
28% average reduction in missed shifts or visits.

“We are very proud of the behavioral impact our solution has. Seventy-eight percent of caregivers surveyed stated that they enjoy using the app, and more than 70% felt more appreciated by their company/agency for providing this type of incentive. Sixty-one percent of caregivers work additional hours to earn care coins. Working with a great partner like Complia Health empowers us to further expand our reach and positive impact,” said Chiara Bell, CEO of Care Heroes. “Our platform reinforces positive behavior and ensures important care activities are completed by rewarding caregivers and staff members, which results in higher employee
satisfaction and retention rates,” she concluded.

About Care Heroes
Care Heroes is a caregiver engagement platform that enables home care agencies, personal care agencies and health plans to engage, incentivize and reward caregivers. The Care Heroes CareGraph analytics solution provides agencies and health plans with new insights into patient compliance and improves outcomes for patients. To learn more, visit

https://www.joincareheroes.com

About Complia Health
Complia Health develops powerful, scalable, enterprise solutions that simplify processes and create efficiencies across clinical, financial, and back-office operations for healthcare agencies that deliver pre- and post-acute care. From supporting the widest range of payer models to simplifying the most complex billing scenarios, Complia Health addresses the entire continuum of care in one integrated platform. To learn more, visit 

http://www.compliahealth.com

The benefits the agency is experiencing across its franchises are two-fold: One, caregivers appreciate the added recognition and incentives they receive by providing great patient care; and two, the agency is able to attract and retain the best personal caregivers. 

Sample comments from caregivers that can be found in the App Store include:

– “I love this app. You get credit and your get to cash your points out with gift cards of your choice. This is a wonderful way to show how we are appreciated.”

– “Awesome incentives for caregiver heroes. Very helpful during a time of this COVID-19 pandemic crisis. To all Caregivers – Get up. Sign up and let Care Heroes pay up! I have really enjoyed earning the coins!”

– “This app shows you where you are and lets you know where you need to be. It rewards you for what you should be doing and when you go above and beyond.” 

According to Carlos Morales, Executive Vice President of Caprock Home Health Services, “We have been using the Care Heroes’ platform for almost a year now, and we are pleasantly surprised at how fast our caregivers, both skilled home health nurses and personal aides, have embraced the solution. Deploying it to our team in El Paso gives us the ability to directly and positively impact our caregivers’ actions that are tied to the success of our Medicaid patients, which in turn is led to our contract with the state of Texas.” 

According to Kristina Hankins, Director, Preferred Care at Home, “We are constantly looking for new ways to let our caregivers know how much we appreciate the hard work they put in day-in and day-out to make sure our clients get the care and attention they need. In today’s economic times, it can be difficult to attract and retain high-quality caregivers, but the Care Heroes platform gives us an easy way to differentiate ourselves and demonstrate how much we value each one of our team members. The data we will collect will make it easy for us to continuously improve the care services we deliver.”

Care Heroes, a digital health solution provider that automates caregiver incentives and captures real-time care data, announced today that Caprock Home Health, the largest family-owned home health provider in Texas with 12 locations, will leverage its platform to incent its more than 4,000 caregivers. In addition, the Caprock team will use the care services data gathered on the platform during care delivery to accurately identify at-risk pa3ents and populations who may need more specialized care. 

Care Heroes, a digital health solution provider that automates caregiver incentives and captures real-time care data, announced today that AT Home Care Staffing, a Medicaid-certified Personal & Respite Care and Private Duty provider with four offices in Virginia, has selected its caregiver incentive platform to improve caregiver retention and drive behaviors that result in positive outcomes for patients.

“At a time when more healthcare is moving to the home, home-based caregivers are playing an important role in keeping patients on track and safe at home. With our new mobile application, caregivers can be easily incentivized to perform tasks and deliver the highest quality of care.” said Chiara Bell, CEO of Care Heroes

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